Support Center Mock support
AI classification, ticket creation, low-confidence escalation and human resolution.
Tickets
3
Open
1
Escalated
1
Resolved
0
Create support ticket
Sensitive complaints and low-confidence cases automatically route to a human.
Support queue
| Ticket | Customer | Category | Issue | AI confidence | Status | Assigned | |
|---|---|---|---|---|---|---|---|
| SUP-2026-3001 | Aisha Khan | account | Question about account opening documents | 92% | open | Support Queue | |
| SUP-2026-3002 | Omar Farooq | loan | Loan status follow-up | 88% | waiting customer | Loan Support | |
| SUP-2026-3003 | Al Noor Trading LLC | document | Document upload issue | 54% | escalated | Human Support |